Ordering and Shipping Policy

How long does it take for my order to arrive?

Shipping timelines reflect total order processing and shipping times. Your order will be processed and shipped within 2-7 business days of the order date. You can also check on the status of your order here.

Standard Shipping

  • 2-6 Business Days
  • Orders under $40: Shipping prices vary depending on where the order is being shipped to.
  • Orders over $40: Free

Express Shipping

  • 2-4 Business Days
  • Shipping prices vary depending on where the order is being shipped to.

Priority Shipping

  • 1-3 Business Days
  • Shipping prices vary depending on where the order is being shipped to.

Where does Fit2Run Ship to?

At this time Fit2Run only ships within the United States. This includes Alaska, Hawaii, Puerto Rico, APO/FPO/DPO addresses, P.O Boxes and rural zip codes, however transit times can exceed 7 business days no matter the shipping method.

How can I track my order?

You can track your order here.

What do I do if my order says it has been delivered but I never received my order?

Fit2Run’s Support Team is here to help. Please reach out to them here and they will gladly get back to you as fast as possible.

Can Bikes be shipped?

At this time Bikes are Buy Online, PIck-Up in Store only.

Can Bikes be shipped?

Fit2Run offers Buy Online, Pick-Up in Store at all of our locations. Here is how it works:

  • Step 1: Choose your product.
  • Step 2: Right above the add to cart button there is an option to Pick-Up in Store. If the product you’ve selected is available at that location the button will appear clickable. If not it will appear grayed out. (Tip: you can always change your pick-up store if there is another Fit2Run location near you to see if the product is available there).
  • Step 3: You will be emailed when your order is ready to get picked up.

Where do I go to pick up my order in the store?

When you arrive at the store head straight back to the registrar and a Fit Expert can help you.

Who can pick up my order?

You can pick up your order with a piece of government ID that matches the order or use your email confirmation. The person picking up the order must be the person who placed the order. If you do not have the proper credentials or the person picking up the order does not match the name on the order we will not give you the order.

How long will the store hold my order?

After you’ve received your pickup confirmation email, you’ll have till 7pm the following day to pick up your order. If you don’t pick up the order by that time it will be canceled and you will be refunded.

What if I would like to ship some of the products in my cart to my home and some of them to a store?

You can place one order that contains both Buy Online, Pick Up at Store products and products you want shipped. However, your order can only contain products from a single store to pick up from. If you want to pick up from multiple stores, you’ll have to place separate orders.