Returns and Exchanges
30 Day Merchandise Returns
At Fit2Run, CUSTOMER SATISFACTION is very important to us. If for some reason the gear you selected was not perfect for you, return your item, in new, unused, unworn, or unwashed condition in within 30 days of your purchase date. We also ask to include some type of order identification; whether it be receipt, order ID, phone number, email address, or address. We will be happy to help you with an exchange or issue a refund to the original method of payment. Some exclusions apply:
Holiday Return Policy:
Orders placed between November 15, 2021 through December 25, 2021 may be returned up to January 31, 2022. All purchases made after 12/25/2021 are subject to the standard return policy. Some items are not eligible for the extended holiday return policy, such as gift cards, club memberships, clearance merchandise, and all final sale items.
Without a receipt:
- A gift card will be issued at the current price, in accordance to the guidelines.
- Unless you are a Fit2Run Club member that gets the 30 day Wear Test Guarantee, the shoe box and shoes must be returned in a new and unused condition.
- When sending shoes back, please do not use the shoe box as the shipping box. Please put shoes AND shoe box in a shipping container that fully conceals the package.
- To expedite your return process please enclose a copy of the original invoice, packing slip, or register receipt.
- If Footwear is returned worn or in unsellable conditon, we will not be able to issue a credit in an orginal form of payment.
- If Fit2Run merchandise was bought through a different retailer (Amazon or Ebay) please follow their return processes.
Watches and Electronics
- Returns will only be accepted with an original sales receipt, unopened original packaging, and with price tags intact. Merchandise that is scratched, damaged or used is not returnable.
Apparel and Accessories:
- All Apparel and Accessories are returnable, provided it is not worn, price tags are intact, and a sales receipt accompanies the items.
- Unfortunately, we cannot accept returns or exchanges of any food items such as energy gels, bars, or drink mixes.
Bikes and Strollers
- Bikes, Bike Accessories, and Strollers are not available for return online or in-store.
- Please contact us at [email protected] about return procedures for any product you deem to be defective.
- All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer's defect, normal wear and tear, or misuse.
Fit2Run Club Members:
30 Day Footwear Wear Test Guarantee
An advantage of the Fit2Run Club Membership is our Footwear Wear Test Guarantee. You can run in your new shoes RISK-FREE for up to 30 days (from your purchase date). If they're not a perfect fit simply exchange them for another pair. No questions asked.
***For Apparel or Accessory returns, please see guidelines outlined listed above***
How to complete your Return / Exchange
- The fastest way to Exchange your item(s), is to reorder what you need online today.
- Ship your unwanted item(s) back to the address below. Customers are responsible for shipping fees associated with the return, and are non-refundable.
- We will process your return within 14 days when received back at our distribution center.
- When sending back returns, you must include either the original packing slip or receipt to complete order processing; and please try to use the original packaging you received your items in.
- Do not forget to keep tracking information, as you will be responsible until we receive the items into our distribution center.
Returns or Exchanges Address Only:
3135 Lakewood Ranch Blvd. STE 111
Bradenton, FL 34211
Attn: Ecommerce Returns
In Store Purchase Returns or Exchange:
Please take to any FIT2RUN Retail location.
To find the nearest location: Click Here
Expo or Event Returns or Exchanges:
Please call our Customer Service Number at [email protected] for assistance in completing your Return / Exchange.
*Return shipping is at the shopper's expense. Shopper my use carrier of their choice.